Partners in Prevention by Steve Zito
Customer service staff encourage guests to report suspicious activity
Keys to Success: Communication and Planning by Steve Zito
Communication, Communication, Communication!
Keys to Success Part II
Having a "Plan B"
Managing Sport Facilities
Formatting comprehensive safety plans
Profiles of Sport Industry Professionals
Research Methods and Design in Sport Management
"Have You Been Served? Customer-Centric Services as a Marketing Tool."
How to Handle the Situation
Keep a close ear to the ground
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